The Cool Bottle

Additional Information

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Box Dimensions

Metric: 30cm x 24cm x 8cm, 0.9kg.  |  Imperial: 12” x 9.25” x 3”, 2lbs.

General Product Usage

COLD

Warning: Direct contact with cold surfaces can cause skin damage, including frostbite and other cold-related injuries.

Important Note for Individuals with Poor Circulation or Diabetes: You are at a higher risk of severe skin damage due to reduced blood flow and sensitivity. Extra caution is advised to avoid prolonged or direct contact with cold surfaces.

Recommendations:

• Do not use the Cool Bottle when frozen at extremely low temperatures
• Always ensure that the interface temperature remains above 0°C
• Do not fill with saline solutions or fluids that may remain liquid below 0°C
• Do not ever use with dry ice, or other similar substances that undergo a phase change below 0°C
• If you experience numbness, tingling, or skin discoloration, seek medical attention immediately.

Disclaimer: This warning is for informational purposes only and does not replace professional medical advice. Always consult with a healthcare provider for concerns related to cold exposure and skin health.

HOT

Warning: Direct contact with hot surfaces can cause skin damage, including burns and other heat-related injuries.

Important Note for Individuals with Poor Circulation or Diabetes: You are at a higher risk of severe skin damage due to reduced sensitivity and slower healing. Extra caution is advised to avoid prolonged or direct contact with hot surfaces.

Recommendations:

• Never exceed a fluid temperature of 48°C in the bottle
• If you experience pain, redness, or blistering, seek medical attention immediately.

Disclaimer: This warning is for informational purposes only and does not replace professional medical advice. Always consult with a healthcare provider for concerns related to heat exposure and skin health.

Warranty Policy

Coverage: This warranty covers all parts and labor for a period of one (1) year from the date of purchase.

Exclusions:

• This warranty does not cover return shipping costs.
• This warranty does not cover any damages or other costs associated with product failure, including but not limited to, loss of use, loss of data, or any other incidental or consequential damages.

Terms and Conditions:

1. Eligibility: The warranty is valid only for the original purchaser and is non-transferable.
2. Proof of Purchase: A valid proof of purchase is required for all warranty claims.
3. Service Process: To obtain warranty service, the product must be returned to the manufacturer or an authorized service center. The customer is responsible for all shipping and handling charges.
4. Exclusions: This warranty does not cover:
   • Damage caused by misuse, abuse, or neglect.
   • Damage resulting from unauthorized modifications or repairs.
   • Normal wear and tear.
5. Limitation of Liability: The manufacturer’s liability is limited to the repair or replacement of the product under warranty. The manufacturer is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

Disclaimer: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country. Always consult with your local laws to understand your full rights under this warranty.

Return Policy

Return Period:

• Unused Products: Returns are accepted for unused products within ninety (90) days from the date of purchase.
• Trial Satisfaction Period: A 30-day trial satisfaction period is offered. If you are not satisfied with the product within 30 days of purchase, you may return it for a refund.

Shipping Costs:

• Return Shipping: The customer is responsible for return shipping costs.

Eligibility:

• Products must be in their original, unused condition and packaging to be eligible for a return.

Process:

• Initiate Return: Contact our customer service team to initiate a return and receive a return authorization.
• Return Shipping: Ship the product back to us using a trackable shipping method. The customer is responsible for return shipping costs.
• Refund: Once the returned product is received and inspected, a refund will be issued for the purchase price. The cost of shipping will not be refunded.

Disclaimer: This return policy is subject to change without notice. Always refer to the latest policy on our website or contact our customer service for the most current information.